Customer Service

A primary responsibility of any property management company is ensuring their tenant’s health and safety 24/7. CPS has developed a multi-channel approach for handling all of our tenant’s emergency issues immediately at any time of day or night. A tenant’s primary point of contact is their local property manager who can address any urgent repair or maintenance needs. In the event they cannot make contact with their local property manager, CPS maintains a 24 hour tenant hotline which ensures a CPS associate timely resolves any emergency situation.

In addition to handling repair and maintenance inquiries, CPS’ call center is able to handle a number of tenant inquiries including rental payments, lease expiration, renewals and security deposit reconciliation. CPS also has an extensive tracking and escalation process in place to address any customer complaints quickly and efficiently.